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Independent Advice for Service Management Success

We help you define your requirements and implement the right solution for your business.

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We Work With Leading Platforms

From enterprise ITSM solutions to agile work management tools, we know the strengths and weaknesses of multiple products. Our role is to match the right tool to your organisation’s needs.

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(Coming Soon!)

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(Coming Soon!)

partner-logos-axelos-175x100BDQ + ITIL  >>

What Our Clients Say

 

Customer Success Stories  >>

"It's been a great journey with y'all. The BDQ team's been great about getting in there and focusing on the work. Really, really, really, really happy with the experience."
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Brandon Wilson
Global Director of IT Infrastructure | CHC Helicopter
“We evaluated some different suppliers, but I liked BDQ’s approach and the relationship that I had with them. BDQ were really hands-on. Their consultant was brilliant, and really knew his stuff.”
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Rhod Williams
Head of Information Technology | The Wine Society
“A huge improvement. Like chalk and cheese compared to before. We have a very happy and really good relationship with BDQ – we see this as a partnership stretching into the future.”
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Mark Harmon
Head of IT Service Delivery | Betway
“Would I recommend BDQ? For sure! ... Not only were BDQ great with IT, they were also really good at communicating with the business and management, which is refreshing."
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Cintia Rivera
Senior Knowledge Management & Standardization Officer | Rainforest Alliance
“BDQ walked us through [the product's] capabilities ... but I think it was their willingness to demonstrate their expertise ... that gave us the confidence that what we were trying to do was achievable.”
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Jim Killmister
Head of IT Planning | Clarks

How We Help

Trusted Expertise in ITIL® and Axelos Best Practices

Certified Axelos Partner

As an official Axelos partner, BDQ delivers ITSM assessments, process improvement, and
implementations that adhere to globally
recognised best practices.

ITIL-Aligned Across Platforms

Our consultants apply ITIL principles across
every supported platform - improving workflows, reducing incidents, and aligning service delivery to your business.

Real-World Impact, Faster

We help organisations move from ad hoc processes to scalable, ITIL-compliant systems, for efficient, transparent service management.

Typical Client Journeys

Typical Outcomes

Why Independence Matters

 

We believe that the best outcomes come from prioritising client needs, not product promotion. As a product-agnostic consultancy, we focus on understanding your goals first - then we recommend and implement the solution that aligns best with your workflows, culture, and strategic direction.

Crown Commercial Service Supplier

We supply software and services to the UK public sector via G-Cloud 14. We have large public sector customers and can supply with standard VAT invoicing on NET30 terms, in GBP or USD as required.

Our G-Cloud lots can be found at the following link:

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[ BDQ | G-CLOUD 14 SERVICES → ]

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Let's Talk

 

Whether you’re just starting to explore new tools or ready to implement, we can help you make the right move.

 

Request your Consultation