Case Studies

“The BDQ consultant translated our structures really well, and we found the whiteboard discovery workshops worked great”

Fallon Gleason | Senior Program & Collective Impact Systems Coordinator
Jillian Kahn Burch | Results Manager

The Northside Achievement Zone (NAZ) wanted to manage goals, and improve visibility and collaboration with BDQ and Asana.

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Universal Robots engages BDQ to implement Asana for their Marketing Teams in the Americas, to unify their approach to managing workflows.

“Working with the BDQ team was so seamless, the highlights were their rapid discovery process that used interactive dashboards, the knowledge from their consultants, and the fast delivery of prototypes so that we could see if the solution met our expectations.”

Laura Studwell | Marketing Director (North America), Universal Robotics

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PartnerHero consolidate their Monday business project and Jira Software development project into one Jira Work Management instance.

BDQ Faced many challanges, not least of which was the amount of Monday projects needed to be imported from monday. But with improved reporting and project management the goal, BDQ put their experts on the job.

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Cloudguard, AI infused cybersecurity specialists, wanted to make improvements to their Jira Service Management integration and automation. So they came to Atlassian experts.

"What we have now, thanks to BDQ is great, but I know that we can get better reporting, better management, better visibility for customers on our processes. There’s a lot more work to do, and I want BDQ to explore the options with us."

Javid Khan | Co-founder, CloudGuard

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The International Aids Society wanted a Service Management solution that they could maintain themselves on a day to day basis - Jira Service Management fits the bill.

We provided them with a demo showing the benefits of Jira Service Management  - easy to use even for non-IT people,  all their needs met in just one instance controlled with permissions.

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Rainforest Alliance wanted to migrate their large Confluence instance from Server to Cloud, plus a little housekeeping and restructuring.

“Would I recommend BDQ? For sure! For a company like ours, with over 1000 employees, and a complex, critical Confluence instance, performing the migration internally would not have been smart. It’s very easy to underestimate the complexity of the task before starting.”

Cintia Rivera | Senior Knowledge Management & Standardization Officer, Rainforest Alliance

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JM Wills needed a high-quality, end-to-end workflow solution with exacting security standards - a digital transformation to Jira Service Management would allow them to scale.

"BDQ have a culture of honesty and genuinely wanting the products to work best for us, and that really comes across from the very first interactions."

Sandrine Modesti | Project Manager, JM Wills

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The Wine Society discuss their move to Jira Service Management, having improved visibility and reporting, and their thoughts on BDQ's implementation process.

"We evaluated some different suppliers but I liked BDQ’s approach and the relationship that I had with them.”

Rhod Williams | Head of Information Technology, The Wine Society

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Aurora Commerce discuss their timely Jira, Confluence and Jira Service Management Server to Cloud migration and why they chose BDQ.

"If you are migrating to Atlassian Cloud, it is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ than to do it internally."

Tom Cahalan | Managing Director, Aurora Commerce

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Implementing Jira with Zephyr to improve test management and collaboration for wdPro Global's HRIS transformation programs.

"With BDQ's help, we've made extremely fast progress, drawing on their years of experience in providing solutions to customers with the Atlassian products."
Laurence Postgate | Founding Partner, wdPro Global.

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How Clarks are improving Demand Management within Global IT using Jira software.

“BDQ walked us through the capabilities of Jira and the potential value of the Atlassian suite. They talked us through how projects could work with Atlassian and how filters can be applied to the boards. But I think it was their willingness to demonstrate their expertise with the Atlassian toolset, and to work with us to find the right solution that gave us the confidence that what we were trying to do was achievable.”
Jim Killmister | Head of IT Planning, Clarks

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How EMR Settlement improved customer service by implementing Jira Service Desk with BDQ.

"We worked well together with BDQ. The responsiveness was good. Issues were resolved quickly, especially through the testing. There wasn't anything that we wanted, that couldn't be delivered."

James Millard | Operations Manager, EMR Settlement Ltd.

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BDQ helps Betway increase helpdesk efficiency and provide seamless service for users by implementing Jira Service Management.

“A huge improvement. Like chalk and cheese compared to before. It makes management so much easier.”

Mark Harmon | Head of IT - Service Delivery, Betway

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Enabling controlled and secure information sharing with business partners using Confluence.

“The new instances set up and configured by BDQ have delivered exactly what I wanted. We have confidence in how the permissions scheme has been configured in Confluence and the Jira workflow will support our development efforts going forward”.

Graham Booth | Chief Executive Officer and Co-founder, 2iC

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Improving collaboration with offshore partners using Zephyr and Jira.

“Working with BDQ was pleasurable and effortless. They did a really great job of demystifying areas of the products. We would still be scratching our heads and going down rabbit holes. We were very impressed and
would certainly work with BDQ again.”

Patrik McCormack | Senior Project Manager, Evolve

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