wdPro Global

Background

Solution

BDQ worked with wdPro to understand the nature of their engagements, and what the expectations of their clients were. BDQ generally work in an agile way with clients, where we set up a shared confluence space for the documentation, and sprint boards so that the whole team are clear on what the scope of the work is, and who is currently working one something. We have Jira configured with reference projects, which are copied, so we have consistent workflows and reporting across all our client work. 

We thought a similar approach might work for wdPro, but with the workflows, and issue types tweaked for their particular situation. For example, wdPro Global finds that the long-running nature of these projects doesn't fit so well into Agile and Sprints, so Kanban boards provided a more suitable approach instead. wdPro Global are very familiar with Zephyr for Jira, and test management is an essential part of their projects, so using this as part of the solution was an easy decision.

Outcome

"Working with BDQ was straightforward. I've worked with them before with other clients, where they did Zephyr training and Jira Service Desk implementations, and I'd seen the way that they used Jira to collaborate with clients.

They were very helpful in explaining how we could use the products at wdPro Global to implement a re-usable and consistent process that we can apply to the very large and complex projects that we execute. In addition, being able to demonstrate to clients the customized solution with all the Workday functional areas and issue types already in place has helped hugely in clients adopting the solution."

Laurence Postgate | Founding Partner, wdPro Global.