Why Layering AI over Broken Workflows Causes Burnout
We’re in a moment where AI hype is colliding head-first with workforce fatigue. New research from a...
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Technology
Atlassian, Freshworks, Halo & monday: Gartner Magic Quadrant 2025
The 2025 Gartner Magic Quadrant reports bring fresh validation to several technology platforms -...
Atlassian’s AI Browser for Work: Game-Changer or Novelty?
Introduction: A New Chapter in Work Tech?
How monday sidekick is Changing Work Management with AI
Meet Your New AI Teammate! - Understanding Monday Sidekick and What It Means for Work Management.
Meet BDQ’s Real Signature App: Change the Way You Manage Signatures
In today's digital-first workplace, the move to paperless operations isn't just about convenience -...
Why a Product-Agnostic Partner Delivers Better Work Management
When organisations seek to improve their work management systems, the journey often begins with...
Beyond IT: Adapting GLPI for Cross-Departmental Service Management
GLPI (Gestionnaire Libre de Parc Informatique) has long been recognised as a robust, open-source...
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with...