00 · GREENFIELD
Starting fresh
Need a new service management or work management platform but don't know where to begin? We help you pick the right one, set it up properly, and avoid the mistakes that catch teams six months in.
Get a quoteIndependent IT consultancy · London · est. 2002
Implement it properly. Migrate it cleanly. Run it well.
Designing, implementing, integrating and operating service and work management platforms. Whether you're starting fresh, stuck, or moving on to HaloITSM, GLPI, Atlassian, Asana, Freshworks or monday.com — we've done it before. London-based, in the field since 2002.
We work with leading platforms
Wherever you are with your stack
We meet you where you're at.
01 · OPTIMISE
Already running, but stuck
Got a platform that's not delivering what you hoped? We help you fix the configuration, integrations, and process gaps that are holding you back — usually faster than starting over.
Get a quote02 · MIGRATE
Moving on to something better
Unhappy with what you have? We design, configure, implement and integrate the new platform. Help Desk Migration handles the data shift, so it isn't the barrier to making the change.
Get a quote03 · OPERATE
Live but needing support
Running a platform without proper admin coverage? We offer managed services for ITSM, work management, and Atlassian operations — predictable monthly cost, senior consultants on the case.
Get a quoteWhat we deliver
Service and work management — properly delivered.
ITSM migration services
An ITSM migration is the move of a service desk — its tickets, its people, its processes — from one platform to another.
Learn morePlatformCare — a managed service for your service desk
Service desk platforms don't stand still, and neither does the drift: configuration accumulates, the admin who knew why
Learn moreHow we work
The BDQ Accelerated Implementation Methodology.
Five stages, designed to move teams quickly without skipping the conversations that make implementations stick.
1
Discovery
Understand current state, pain points, and what success looks like.
2
Planning
Architecture, integration map, migration plan, success criteria.
3
Execution
Configuration, integration, data work, user training.
4
Deployment
Cutover, parallel running, hypercare support.
5
Enhancements
Ongoing optimisation, new features, drumbeat of improvements.
Trusted by public and private sector teams across the UK and beyond
Our toolbox
Apps built by the team that delivers it.
BDQ-built apps on the Atlassian Marketplace and Asana platform — shaped by our consulting work since 2002, not built by a separate product team.
Notes from the field
Recent thinking from our practice.
ITSM
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20 September 2026
Several Lansweeper Classic modules are now in maintenance mode. Here's what's changing, what isn't, and how to plan your
Read post →24
Years in the field
180+
Customers
30+
Countries
G-Cloud 15
Approved supplier
Book a 30-min consult
No deck. No sales pitch. Just a useful chat.
Tell us roughly what you’re facing. We’ll come back within one business day with thoughts, references, and a sense of whether we’re a good fit.
- ✓ Free, no obligation
- ✓ Direct line to a senior consultant
- ✓ Honest assessment — we’ll say no if it’s not a fit