ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with organisations across industries and continents, helping them deliver value through better systems, better processes, and better decisions. When it comes to IT Service Management (ITSM), I've seen it all: gold-plated systems that struggle to prove ROI, and lean setups that punch well above their weight.