BDQ | Partners | HALOITSM

HaloITSM

Transforming Service Management and Beyond

Enhance your service delivery with an AI-powered, rapid, and
efficient ITIL-aligned Enterprise solution.

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HaloITSM is a powerful, all-in-one service management platform designed to streamline ITSM processes, enhance asset management, and leverage cutting-edge AI to boost efficiency. Trusted by organizations worldwide, HaloITSM delivers a comprehensive suite of features that empower teams to improve service delivery, optimize resources, and achieve operational excellence.

Key Features of Halo ITSM

IT Service Management (ITSM)

Streamline IT service delivery with customizable workflows, SLA tracking, and incident, problem, and change management.
Built-in automation reduces manual tasks, helping your team focus on high-impact activities.

Asset Management

Gain complete visibility into your organization's assets with a centralized database.
Track asset lifecycles, automate compliance, and ensure efficient resource utilization.

AI-Driven Insights

Harness the power of AI for predictive analytics, ticket categorization, and sentiment analysis.
Make informed decisions and proactively address potential service disruptions.

MORE INFORMATION ON HALOAI →

Flexible Deployment Options

Halo ITSM can be provided as a cloud service, ensuring ease of access, scalability, and minimal infrastructure management.
Alternatively, it can be installed on-premises, giving customers complete control over their data and system configurations, ideal for industries with strict compliance requirements.

Comprehensive Reporting

Leverage built-in reporting templates to generate insightful, professional-grade reports in minutes.
Export reports as PDFs and automatically email them without any additional licensing constraints, ensuring ease of sharing.

Access the underlying SQL database to handle advanced, custom reporting requirements, allowing deep insights and tailored data analysis.

As a reseller of HaloITSM in the UK and the US, BDQ provides a complete package of software, implementation, and ongoing support tailored to your organization’s needs. Our expertise ensures that your HaloITSM solution is configured to align perfectly with your processes, maximizing your ROI.

100,000+ people, from 75
countries, trust HaloITSM to
deliver their IT Service Desk

halo-customers-matrix-1200x700

Why Choose BDQ for HaloITSM Implementation?

At BDQ, we don’t just sell software - we deliver results. As ITSM specialists and an Axelos-certified partner, our team has the credentials and experience to guarantee a smooth and effective implementation.

Our Services

bdq-cred-reseller-600x600

Consulting

Assess your current ITSM maturity and
identify improvement opportunities.
Tailor Halo ITSM to meet your organization’s
specific challenges and goals.

Implementation

Rapid, pain-free deployment using our
Accelerated Implementation Methodology
(AIM).
Deliver a working system through iterative
prototyping, ensuring alignment with your
expectations.

Migration

Seamlessly transition from legacy
systems to Halo ITSM without data
loss or disruption to your operations.
Plan and execute migrations with
rigorous testing to ensure continuity.

Training and Support

Equip your team with the skills needed to
utilize Halo ITSM effectively.
Ongoing support via enhancement hours,
ensuring your solution evolves with your
needs.

Certified Expertise

Our team includes ITSM-certified professionals with years of experience across multiple industries.

Proven Process

From discovery to enhancement, our agile,
transparent engagement ensures success.

Global Reach

Based in the UK and New York, we support clients across both sides of the Atlantic.

Let's Work
Together!

Transform your service management capabilities with HaloITSM and BDQ. Whether you’re streamlining internal IT processes or managing complex service environments, our expertise ensures your success.

Explore how BDQ can help your organization achieve more with ITSM excellence!

Contact Us using the form for more information about HaloITSM and our implementation services. You can also book a free consultation to discuss your ITSM needs.

BDQ Solutions

Lightning ImplementationsFor people who know what they want, and want it done fast

Enhancement HoursGet best practice and configuration consultancy.

Review and AssessmentA low cost, low risk way to get the assistance you need.

Digital Adoption ServicesMake sure software is being used consistently across teams.

PII ServicesOur solution to help you find unauthorised data.

DevOps ServicesGet great, high quality software shipped faster. Faster.

Test Automation & ManagementReduce costs and increase quality with automation.

Atlassian Solutions

Atlassian EnterpriseSCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS

Jira Work Managementwork management for technical & non-technical teams.

Cloud Migration ServicesQuicker and more cost effective than doing it in house.

Jira Service Management / ITSMFast, painless, fixed price ITSM implementations.

BDQ AtlassianCareCost effective, flexible care options.

Other Atlassian ServicesMaximise the potential of your Atlassian products.

Other Solutions

LEXZUR PRACTICE MANAGEMENTComplete MANAGEMENT software for legal practitioners.

Asana Digital Work ManagementA simple, flexible way to manage work for business.

Solutions

BDQ Original Apps

Partner Products

Training

About Us

BDQ | Partners | HALOITSM

HaloITSM

Transforming Service Management and Beyond

Enhance your service delivery with an AI-powered, rapid, andefficient ITIL-aligned Enterprise solution.

ANNOUNCEMENT! Stay tuned for details of our upcoming joint webinar with HaloITSM - "How organisations can adopt AI to improve Service Management"

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Key Features of Halo ITSM

As a reseller of HaloITSM in the UK and the US, BDQ provides a complete package of software, implementation, and ongoing support tailored to your organization’s needs. Our expertise ensures that your HaloITSM solution is configured to align perfectly with your processes, maximizing your ROI.

100,000+ people, from 75countries, trust HaloITSM todeliver their IT Service Desk

Why Choose BDQ for HaloITSM Implementation?

At BDQ, we don’t just sell software - we deliver results. As ITSM specialists and an Axelos-certified partner, our team has the credentials and experience to guarantee a smooth and effective implementation.

Our Services

Why Partner with BDQ?

Certified Expertise

Proven Process

Global Reach

Share

Let's WorkTogether!

BDQ Products

Partner Products

Lightning Implementations
For people who know what they want, and want it done fast

Enhancement Hours
Get best practice and configuration consultancy.

Review and Assessment
A low cost, low risk way to get the assistance you need.

Digital Adoption Services
Make sure software is being used consistently across teams.

PII Services
Our solution to help you find unauthorised data.

DevOps Services
Get great, high quality software shipped faster. Faster.

Test Automation & Management
Reduce costs and increase quality with automation.

Atlassian Enterprise
SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS

Jira Work Management
work management for technical & non-technical teams.

Cloud Migration Services
Quicker and more cost effective than doing it in house.

Jira Service Management / ITSM
Fast, painless, fixed price ITSM implementations.

BDQ AtlassianCare
Cost effective, flexible care options.

Other Atlassian Services
Maximise the potential of your Atlassian products.

LEXZUR PRACTICE MANAGEMENT
Complete MANAGEMENT software for legal practitioners.

Asana Digital Work Management
A simple, flexible way to manage work for business.

Enhance your service delivery with an AI-powered, rapid, and
efficient ITIL-aligned Enterprise solution.

100,000+ people, from 75
countries, trust HaloITSM to
deliver their IT Service Desk

Let's Work
Together!