BDQ | Partners | HALOITSM | HALO AI

HaloITSM

Halo AI

Unlock the power of AI for your whole Enterprise

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How BDQ can help during an implementation

When integrating HaloITSM's AI capabilities during an implementation, we help customers by tailoring the solution to meet their unique needs and processes. This includes:

Customizing AI Workflows: Configuring intelligent ticket management and AI triage rules to align with the customer's specific workflows and priorities.
Training and Knowledge Base Setup: Assisting with the setup of the AI knowledge discovery feature, ensuring relevant internal and external resources are accessible and up-to-date.
Virtual Agent Deployment: Personalizing the virtual agent to handle common customer queries, automate repetitive tasks, and enhance user satisfaction from day one.
Change Management and Training: Providing comprehensive training for staff to maximize the benefits of AI-powered tools, ensuring a smooth transition to the enhanced platform.
Data Insights: Helping customers leverage AI-driven analytics, such as sentiment analysis and case summaries, to continuously improve service quality and responsiveness.

By embedding AI into their ITSM implementation, we empower customers to optimize their operations, reduce resolution times, and deliver a superior user experience.

Let's Work
Together!

Transform your service management capabilities with HaloITSM and BDQ. Whether you’re streamlining internal IT processes or managing complex service environments, our expertise ensures your success.

Explore how BDQ can help your organization achieve more with ITSM excellence!

Contact Us using the form for more information about HaloITSM and our implementation services. You can also book a free consultation to discuss your ITSM needs.

BDQ Solutions

Lightning ImplementationsFor people who know what they want, and want it done fast

Enhancement HoursGet best practice and configuration consultancy.

Review and AssessmentA low cost, low risk way to get the assistance you need.

Digital Adoption ServicesMake sure software is being used consistently across teams.

PII ServicesOur solution to help you find unauthorised data.

DevOps ServicesGet great, high quality software shipped faster. Faster.

Test Automation & ManagementReduce costs and increase quality with automation.

Atlassian Solutions

Atlassian EnterpriseSCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS

Jira Work Managementwork management for technical & non-technical teams.

Cloud Migration ServicesQuicker and more cost effective than doing it in house.

Jira Service Management / ITSMFast, painless, fixed price ITSM implementations.

BDQ AtlassianCareCost effective, flexible care options.

Other Atlassian ServicesMaximise the potential of your Atlassian products.

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LEXZUR PRACTICE MANAGEMENTComplete MANAGEMENT software for legal practitioners.

Asana Digital Work ManagementA simple, flexible way to manage work for business.

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BDQ | Partners | HALOITSM | HALO AI

Halo AI

Unlock the power of AI for your whole Enterprise

ANNOUNCEMENT! Stay tuned for details of our upcoming joint webinar with HaloITSM - "How organisations can adopt AI to improve Service Management"

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HaloITSM integrates advanced AI capabilities to enhance IT Service Management (ITSM) through automation and intelligent decision-making. Key AI-driven features include:

Intelligent Ticket Management

Automates the categorization, prioritization, and grouping of related tickets, streamliningresolution processes andimproving service desk efficiency.

AI Triage

Utilizes sentiment analysis and historical data to accuratelyassess and prioritize tickets,ensuring timely responses to critical issues.

Case Summarization

Generates concise summaries of incidents, enhancingcomprehension and facilitating quicker resolutions.

AI Categorization

Automatically classifiesincidents by analyzing ticket patterns, enabling efficient routing to appropriate specialists.

Article Creation

Automatically generatesknowledge articles fromresolved incidents and userinteractions, ensuring up-to-date and relevant information is readily available.

Knowledge Discovery

Employs Retrieval Augmented Generation (RAG) to access and integrate answers from internal services and public knowledge sources, providingcomprehensive and accurateinformation retrieval.

Emotion AI

Evaluates customer moods in real-time, capturing insights to tailor interactions and initiate proactive service improvements.

Virtual Agent

Offers instant, personalized support by deliveringinformation, answering queries, and facilitating transactions, thereby reducing response times and enhancing user satisfaction.

These AI functionalities are designed to boost operational efficiency, improve service delivery, and provide personalized customer interactions within the HaloITSM platform.

Ready to boost efficiency and productivity withindustry-leading AI functionality from Halo?

Contact BDQ to join the 100,000+ people, from 75+ countries, that trust HaloITSM to deliver their IT Service Desk.

How BDQ can help during an implementation

When integrating HaloITSM's AI capabilities during an implementation, we help customers by tailoring the solution to meet their unique needs and processes. This includes:

By embedding AI into their ITSM implementation, we empower customers to optimize their operations, reduce resolution times, and deliver a superior user experience.

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Let's WorkTogether!

BDQ Products

Partner Products

Lightning Implementations
For people who know what they want, and want it done fast

Enhancement Hours
Get best practice and configuration consultancy.

Review and Assessment
A low cost, low risk way to get the assistance you need.

Digital Adoption Services
Make sure software is being used consistently across teams.

PII Services
Our solution to help you find unauthorised data.

DevOps Services
Get great, high quality software shipped faster. Faster.

Test Automation & Management
Reduce costs and increase quality with automation.

Atlassian Enterprise
SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS

Jira Work Management
work management for technical & non-technical teams.

Cloud Migration Services
Quicker and more cost effective than doing it in house.

Jira Service Management / ITSM
Fast, painless, fixed price ITSM implementations.

BDQ AtlassianCare
Cost effective, flexible care options.

Other Atlassian Services
Maximise the potential of your Atlassian products.

LEXZUR PRACTICE MANAGEMENT
Complete MANAGEMENT software for legal practitioners.

Asana Digital Work Management
A simple, flexible way to manage work for business.

Automates the categorization, prioritization, and grouping of related tickets, streamlining
resolution processes and
improving service desk efficiency.

Utilizes sentiment analysis and historical data to accurately
assess and prioritize tickets,
ensuring timely responses to critical issues.

Generates concise summaries of incidents, enhancing
comprehension and facilitating quicker resolutions.

Automatically classifies
incidents by analyzing ticket patterns, enabling efficient routing to appropriate specialists.

Automatically generates
knowledge articles from
resolved incidents and user
interactions, ensuring up-to-date and relevant information is readily available.

Employs Retrieval Augmented Generation (RAG) to access and integrate answers from internal services and public knowledge sources, providing
comprehensive and accurate
information retrieval.

Offers instant, personalized support by delivering
information, answering queries, and facilitating transactions, thereby reducing response times and enhancing user satisfaction.

Ready to boost efficiency and productivity with
industry-leading AI functionality from Halo?

Contact BDQ to join the 100,000+ people, from 75+ countries,
that trust HaloITSM to deliver their IT Service Desk.

Let's Work
Together!