Field Service Management for Jira

Optimize your field service operations in JSM with easy scheduling, calendars, route planning and real-time updates

Effortless Scheduling
Route Optimization
Engineer Rotas & Work Plans
Integrated Mapping
Seamless Jira Integration

If you have questions/comments or want to stay updated about new features or updates about this new Jira App from BDQ, please use the form to get in touch.

Available now in the Atlassian Marketplace →

Transform Field Service Operations
with Field Service Management for Jira

Optimize your field operations with Field Service Management for Jira by BDQ. Designed for businesses managing field teams, this app streamlines scheduling, route planning, and work plan visibility, ensuring efficiency and improved communication between office and field personnel.

Why Choose Field Service Management for Jira?

Our app empowers managers and field engineers alike with tools tailored for seamless operation:

Effortless Scheduling
Create and manage detailed schedules for engineers, ensuring tasks are assigned effectively and operational goals are met.
Intuitive Calendaring
Provide engineers with clear, accessible rotas and work plans, ensuring they always know what’s next.
Integrated Mapping & Route Optimization
Plan efficient travel routes and optimize field visits with built-in mapping tools. Save time, reduce travel costs, and maximize daily job completion rates.
Real-Time Visibility
Monitor job progress with up-to-date information, enabling better decision-making and resource allocation.
Seamless Jira Integration
Enhance your operations with a solution that works seamlessly within Jira, centralizing all your field service data and workflows.

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1. Incident Submission:

The issue is logged automatically in Jira as a
ticket, capturing all necessary details, such as the location and problem description.

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2. Assessment:

The ticket is reviewed, and the manager determines it requires an on-site engineer to resolve.

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3. Scheduling & Routing:

Using Field Service Management for Jira, the manager assigns the ticket to an available engineer, optimizes their route, and schedules the visit, factoring in other field jobs in the area.

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4. Engineer Deployment:

The engineer accesses their rota to view the assigned job details, including location and priority.

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5. Resolution:

Once on-site, the engineer completes the repair and updates the ticket with notes and outcomes.

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6. Customer Feedback:

The customer receives an automated update about the resolution and provides feedback through the portal.

Effortless Scheduling

Create and manage engineer schedules with ease. Assign tasks efficiently, ensure optimal coverage, and adapt plans quickly to meet dynamic service demands.

Intuitive Calendaring

Keep everyone in sync with clear, organized rotas and calendars. Engineers always know their assignments, and managers have full visibility of team availability.

Integrated Mapping

Plan optimized routes and visualize job
locations. Reduce travel time, improve
response efficiency, and ensure smarter, data-driven planning field visits.

Easy Email Attachments for Service Desk

Get real mail attachments in notification emails from Jira Service Management server - No more portal links!

BDQ Migration Analyst for Jira Cloud

Get useful statistics and duplicate emails before doing a migration to Jira Cloud, and easily export them to CSV.

Real Signature for Jira / Real Signature for Confluence

Get Jira tasks and/or Confluence pages signed off with actual in-person signatures

At BDQ, we don’t just deliver software—we deliver success. As a certified Atlassian Solution Partner, we have extensive experience with Jira Service Management and have helped countless organizations implement powerful service management solutions tailored to their needs.

Our Implementation Services Include:

Discovery and Planning: Understand your business requirements and configure the app to meet them.
Integration with Existing Tools: Ensure a seamless setup with your Jira environment and other systems.
Training and Onboarding: Equip your team with the knowledge and confidence to use the app effectively.
Ongoing Support: Benefit from our enhancement hours for ongoing configuration, updates, and expert advice.

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