This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasised for each topic.
7 hour live classroom session
Introductory to intermediate
Anyone responsible for setting up a JIRA Service Desk project which includes:
After attending this course, attendees should be able to:
The course fees include training materials and lunch. Please specify any dietary requirements at time of booking.
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