BDQ Blog

Your Experience is Your Superpower - If You Use It Right

How Jira Service Management Supports ITIL Out of the Box

Introduction

As someone who remembers the early days of Jira Service Management (JSM) - formerly...

Staying Awake Through ITIL: A Survival Guide for Humans

(by Jason, Your BDQ Account Manager)

Why Strong ITSM Foundations Are Key to Long-Term Success

Introduction

With nearly 20 years in IT, I’ve had the privilege of working across various roles,...

ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality

With over 25 years of experience in software development and IT consultancy, I’ve worked with...

ITSM Success: Configuration and Processes Are Key

In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...

Switching ITSM Tools? Why MSPs Are Moving to HaloITSM – Fast

The Urgency to Change

For MSPs, an ITSM platform is not just a tool—it is the foundation of service...

The Role of Automation and AI In IT Service Management

As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...

Introducing CostGuard: Taking Control of Project Budgets in Jira

Why We Built CostGuard for Jira

Jira excels at organizing tasks and workflows, but when it comes to

The Power of Personal Branding in IT Leadership: Lessons from a Life-Changing Conversation

A Conversation That Changed My Career

Years ago, when I was a Senior Technician at a major...