Blog
Notes from the field.
Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.
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Atlassian's New Usage-Based Pricing: What It Means for You
7 September 2026
Atlassian is rolling out usage-based pricing for AI and automation from December 2026. Here's what's changing, what it costs, and how to pre
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Help Desk Vendor Lock-In: Is It Really Hard to Switch?
30 August 2026
Help desk vendor lock-in can make switching feel risky. Learn what creates lock-in and how to plan a smoother ITSM migration.
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Why Your Context Makes or Breaks AI Agents
24 August 2026
Learn why context is essential for AI agents, how it improves accuracy and efficiency, and why context beats bigger prompts every time.
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Asana's Latest Updates: 13 Features Worth Knowing About
24 July 2026
Discover Asana's latest updates, from AI integrations to smarter automation and admin controls. See what the new features mean for your team
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Incident Management Migration: Reduce Risk and Improve ITSM
20 July 2026
Planning an incident management migration? Learn how to reduce risk, improve ITSM processes and ensure a successful platform migration.
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The Rise of the 'Ghost Shift' and What IT Teams Can Do About It
10 July 2026
Nearly half of IT requests arrive outside business hours. Discover how self-service and automation help support today's flexible workforce.
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