BDQ Blog

Your Experience is Your Superpower - If You Use It Right

How Jira Service Management Supports ITIL Out of the Box

Introduction

As someone who remembers the early days of Jira Service Management (JSM) - formerly...

Staying Awake Through ITIL: A Survival Guide for Humans

(by Jason, Your BDQ Account Manager)

Why Strong ITSM Foundations Are Key to Long-Term Success

Introduction

With nearly 20 years in IT, I’ve had the privilege of working across various roles,...

ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality

With over 25 years of experience in software development and IT consultancy, I’ve worked with...

ITSM Success: Configuration and Processes Are Key

In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...

Switching ITSM Tools? Why MSPs Are Moving to HaloITSM – Fast

The Urgency to Change

For MSPs, an ITSM platform is not just a tool—it is the foundation of service...

How an ITIL Assessment Transformed My Approach to Work Management

From Fear to Framework

I remember when I first took the ITIL Foundations course: I did it because...

The Role of Automation and AI In IT Service Management

As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...

Introducing CostGuard: Taking Control of Project Budgets in Jira

Why We Built CostGuard for Jira

Jira excels at organizing tasks and workflows, but when it comes to