Igor Potrusaev

How Jira Service Management Supports ITIL Out of the Box

Introduction

As someone who remembers the early days of Jira Service Management (JSM) - formerly Jira Service Desk - I've seen it evolve from a simple extension of Jira into a full-fledged IT Service Management (ITSM) solution. With years of experience implementing ITIL-aligned service desks across various platforms, I can confidently say that JSM offers one of the most straightforward and efficient ways to build an ITIL-compliant service desk, even for teams with minimal ITIL expertise.