Blog
Notes from the field.
Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.
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Why Your Context Makes or Breaks AI Agents
24 August 2026
Learn why context is essential for AI agents, how it improves accuracy and efficiency, and why context beats bigger prompts every time.
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Announcing: BDQ WorkFlowFest 2026
3 August 2026
Explore common ITSM and work management challenges through WorkFlowFest, a fun festival-inspired take on modern operations.
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GLPI Carbon 1.3.0 Makes IT Sustainability Tracking Simpler
31 July 2026
Discover what's new in GLPI Carbon 1.3.0, including total emissions, decommission tracking, and usability improvements for greener IT.
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Why Organisations Are Choosing HaloITSM for the Long Term
29 July 2026
Discover why organisations are choosing HaloITSM for long-term service management, and how BDQ helped CHC Helicopter migrate from ServiceNow
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Zendesk's Legacy AI Shutdown: Why August Matters More Than December
27 July 2026
Zendesk is retiring its legacy AI tools in 2026. Learn what changes, why August is the real deadline, and how to prepare your migration.
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Asana's Latest Updates: 13 Features Worth Knowing About
24 July 2026
Discover Asana's latest updates, from AI integrations to smarter automation and admin controls. See what the new features mean for your team
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