How to Choose the Right Customer Service Platform in 2026
For customer support and CX leaders, evaluating a new customer service platform can feel like a project in itself - one that threatens to eat up your entire quarter. With evolving customer expectations, rising demands for omnichannel support, and emerging AI capabilities, making the right decision has never been more complex - or more important.
Thankfully, vendor evaluations don’t have to hijack your calendar or overwhelm your team. The Freshworks Buyer’s Guide 2026 provides CX leaders with the clarity, structure, and strategic insight needed to cut through the noise and select a solution aligned with their business objectives and future needs.
In this post, we’ll walk through key takeaways from the guide - along with data points, evaluation frameworks, and practical advice to simplify your decision-making process.